Nassau, Bahamas - A gesture of compensation from BTC
to their customers to apologize for the recent service disruption will get
underway on April 5th for prepaid customers with a $5.00 credit and on April
6th for postpaid customers with a credit of a 100 on-net minutes. Additionally BTC has announced that on April
8th, a new ‘Text to Win’ promotion will begin where all BTC mobile customers
have a chance to win a new 2014 KIA car from Sanpin Motors just by sending a
text with the word “car” to #5007, as well as thousands of dollars in prizes
including additional credit.
Jerome Sawyer Senior PR Manager said that the compensation value
represents approximately five times the average daily consumption.
“The total compensation to customers is over a million dollars at
$1,700,000. We estimate that the payout
value represents approximately five times the regular daily consumption of the
average customer. The prepaid customers compensation is $1,235,000 and for
postpaid, $465,000. The differential in
the totals reflects the larger prepaid customer base.”
The senior manager went on to say that BTC will always, as in the
past, apologize to their customers and where appropriate give compensation when
service disruptions occur.
“Obviously, we would rather not have service disruptions, but we
always apologize and seek to soften the blow with some form of compensation or
community give back,” said the PR Manager.
BTC said last week that an independent investigation is under way to
ascertain the cause of the disruption.
The Bahamas
Telecommunications Company (BTC) is the leading telecoms operator in The
Bahamas. BTC is jointly owned by Cable & Wireless Communications and the
Government of The Bahamas. Cable & Wireless Communications has management
control. ##